June 21, 2024

Overcoming Payment Disruptions: A Comprehensive Guide for Healthcare Providers Impacted by the Change Healthcare Cyberattack

1 min read
Guide Issued by HHS for Health Plan Providers Affected by Change Healthcare Cyberattack

The Department of Health and Human Services’ Administration for Strategic Preparedness and Response, in collaboration with the Centers for Medicare & Medicaid Services, recently released a guide aimed at helping healthcare providers affected by the Change Healthcare cyberattack. This comprehensive resource provides crucial information such as contact details for health plans to assist providers in overcoming payment disruptions or challenges they may be facing.

In an accompanying letter, it was highlighted that many healthcare providers are still grappling with significant disruptions due to the cyberattack. Some providers are also struggling to obtain vital information from health plans regarding prospective payments and other flexibility options. The letter underscores the importance of reviewing HHS’ voluntary cybersecurity performance goals to improve security measures effectively.

By offering health plan resources and contact information in the guide, healthcare providers can access the support they need to navigate through the aftermath of the cyberattack. It is crucial for providers to take proactive steps in seeking information and assistance to ensure smooth operations and efficient delivery of care to patients. This guide serves as a valuable tool for facilitating communication and collaboration between providers and health plans during this challenging time.

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