June 21, 2024

Exploring the Intersection of Artificial Intelligence and Gig Economy: The Case of Uber Eats Driver Edrissa Manjang

1 min read
Uber Eats driver awarded payout in discrimination case

In November 2019, Pa Edrissa Manjang joined Uber Eats and did not have to regularly send selfies to register for jobs. However, in 2021, the app began increasing verification checks that led to his account being removed due to “continued mismatches.” Uber stated that the real-time ID check was meant to ensure safety for all app users and that decisions were made with oversight to avoid impacting someone’s livelihood unjustly.

The Equality and Human Rights Commission and the App Drivers and Couriers Union supported Mr Manjang’s case, expressing concerns about the impact of artificial intelligence on his income and labelling the excessive selfie requests as racial harassment. The out-of-court settlement marked the end of a challenging period for Mr Manjang, who is now reinstated and working in Oxfordshire.

His case shed light on the potential issues associated with AI, particularly for low-paid gig economy workers, and he hoped it would contribute to strengthening rights and protections for ethnic minorities in relation to AI. Baroness Falkner, chair of the EHRC, emphasized Mr Manjang’s right to understand the opaque processes that affected his work without having to resort to legal action. She highlighted previous cases where ethnicity impacted technology use, including in law enforcement, government offices, and educational institutions. These instances underscore the need for greater transparency and accountability in the application of AI technologies.

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